

To get started, share your preferences using our order form. We'll follow up
with a free instant consult so we can get to know each other and then co-create your perfect wardrobe.
If you'd prefer to start with a consult before making a purchase, click here.

Before being packed, all your items will be washed in cold water with gentle detergent (in a guppyfriend microplastic capture bag when appropriate).

Unbox your sustainable, custom wardrobe, and use it until it’s been outgrown, outworn, or out of season.

Reorder your replacement whenever you're ready (don’t worry, we’ll remind you 3 & 6 months after delivery).

Receive your second wardrobe, then ship back what you no longer need for free (this is OPTIONAL, for folks who want a hand with decluttering).
A photo inventory and/or item labels will be provided to help you gather all the items up and be passed on for another family to enjoy.
(You'll get a credit for your next order based on the condition of the clothes.)
Frequently Asked Questions
Can't find the answer you're looking for? We've shared some of our most frequently asked questions to help you out!
If you’re doing that, awesome! And if you’re reusing them, even better. The majority of resources used in the textile industry are for initial fabric production, so the more we can divert purchases away from brand new clothing the better – even when they are made ethically and sustainably.
If you’re doing that, awesome! And if you’re reusing them, even better. The majority of resources used in the textile industry are for initial fabric production, so the more we can divert purchases away from brand new clothing the better – even when they are made ethically and sustainably.
We pay close attention to the condition of clothes to ensure that when they reach you, you’d be surprised that they weren’t just freshly laundered new clothes.
We pay close attention to the condition of clothes to ensure that when they reach you, you’d be surprised that they weren’t just freshly laundered new clothes.
I feel the same frustration. Government and industry have a responsibility to do better. And we can show leadership by walking away from deals that are bad in the long-term and demanding more labour transparency and eco-stewardship. Where people go, policy follows. We can look to same-sex marriage for a great example! GO LGBTQ2 team!
I feel the same frustration. Government and industry have a responsibility to do better. And we can show leadership by walking away from deals that are bad in the long-term and demanding more labour transparency and eco-stewardship. Where people go, policy follows. We can look to same-sex marriage for a great example! GO LGBTQ2 team!
You can try a few things: pass them on to others in your community or send them to us, or ask would-be gifters for special needs in your kids’ wardrobes.
You can try a few things: pass them on to others in your community or send them to us, or ask would-be gifters for special needs in your kids’ wardrobes.
There are so many important things to know and experience in the world. It’s easy to dismiss fashion as superficial, but we think of it as something powerful. It’s a direct, visual way we communicate with each other.
There are so many important things to know and experience in the world. It’s easy to dismiss fashion as superficial, but we think of it as something powerful. It’s a direct, visual way we communicate with each other.
Due to habit and culture we often don’t make changes, even when we want to. The main thing is to start somewhere. As citizens, the items we buy most overall are food and clothing*, so we’re making it easier for families to get away from the fast fashion status quo.
*Transportation and housing are big too, but the options are influenced a lot by our location. If you want to start elsewhere, you could eat more plant-based foods, ride a bike, or make your home greener.
Due to habit and culture we often don’t make changes, even when we want to. The main thing is to start somewhere. As citizens, the items we buy most overall are food and clothing*, so we’re making it easier for families to get away from the fast fashion status quo.
*Transportation and housing are big too, but the options are influenced a lot by our location. If you want to start elsewhere, you could eat more plant-based foods, ride a bike, or make your home greener.
Sounds like someone loves the idea of a capsule and wants to lead the charge in their family. Explore a few options from folks we’re fans of: design your own, outsource it, or do a combo. And then come on back and sign up with us for your kids.
Sounds like someone loves the idea of a capsule and wants to lead the charge in their family. Explore a few options from folks we’re fans of: design your own, outsource it, or do a combo. And then come on back and sign up with us for your kids.
We’ve read those Amazon exposés too. The emissions from producing new textiles are greater than those produced from all maritime and aviation transport. We use Canada Post because they are working hard on sustainability and they abide by labour standards others evade.
We’ve read those Amazon exposés too. The emissions from producing new textiles are greater than those produced from all maritime and aviation transport. We use Canada Post because they are working hard on sustainability and they abide by labour standards others evade.
I’m passionate about helping busy parents. I used to commute to work full-time with 2 young kids in daycare. I know how crazy days and weeks can get. My qualification is my deep desire to support a mainstream transition toward clothing reuse, and I’ve had some practice and glowing reviews.
I’m passionate about helping busy parents. I used to commute to work full-time with 2 young kids in daycare. I know how crazy days and weeks can get. My qualification is my deep desire to support a mainstream transition toward clothing reuse, and I’ve had some practice and glowing reviews.
You dictate what presentable means for your family. It can mean fresh and functional, it can mean activewear in a summer palette, it can just mean comfort. You tell us at the outset what your needs are, and we’ll ensure that your capsule will fulfill them.
You dictate what presentable means for your family. It can mean fresh and functional, it can mean activewear in a summer palette, it can just mean comfort. You tell us at the outset what your needs are, and we’ll ensure that your capsule will fulfill them.
Yes. It is. And it's important to compare on the overall impact of shipping a large package versus the emissions that would be created by a caregiver sourcing each item individually, many times per season or year.
The goal here is to reduce overall ecological damage done by new textile production, clothing manufacture, global shipping, and consumer vehicle emissions when it comes to buying clothes for kids. Packaging waste is another issue, which is why we reuse cardboard boxes and mailing bags instead of buying brand new ones for you to throw away.
We source locally, and work with vendors who operate ethically, to keep perfectly good clothes from ending up in landfills and incinerators.
And we think that's a better way to care for the world around us, despite the shipping :)
Yes. It is. And it's important to compare on the overall impact of shipping a large package versus the emissions that would be created by a caregiver sourcing each item individually, many times per season or year.
The goal here is to reduce overall ecological damage done by new textile production, clothing manufacture, global shipping, and consumer vehicle emissions when it comes to buying clothes for kids. Packaging waste is another issue, which is why we reuse cardboard boxes and mailing bags instead of buying brand new ones for you to throw away.
We source locally, and work with vendors who operate ethically, to keep perfectly good clothes from ending up in landfills and incinerators.
And we think that's a better way to care for the world around us, despite the shipping :)
Policies, Terms & Conditions
Terms of Use
All clothing is secondhand unless otherwise indicated, and is purchased and used at the consumer’s own risk. Reasonable efforts will have been undertaken to ensure the cleanliness and safety of each garment. Recalls by manufacturer are not the responsibility of Phoenix Preworn. We encourage customers to inspect items carefully and to stay informed of publicly available recall information.
Payment processing is done by 3rd parties PayPal and Stripe, and any privacy or financial concerns where payments/refunds are concerned are ultimately their responsibility.
Privacy Policy
We will collect your information solely for the purpose of fulfilling and shipping your order, keeping you informed of relevant changes, and for marketing purposes (only with your permission, which you can withdraw at any time by unsubscribing to our emails).



